Situation
Our client was a utility company facing deregulation of the industry in need of improved efficiency to deal with competition in the face of deregulation.
Challenges
The main challenges we faced on this project included:
- The need for significant operational changes within the organization due to the impending competition
- The need to see immediate results in order to best position this organization’s services
- Dealing with significant change management issues
Actions
To address these challenges, our consultants:
- Conducted process mapping
- Conducted an in-depth analysis on the processes and roles within the organization
- Worked with client teams to make recommendations based on the research conducted, together with the identification of steps needed for implementation
- Provided wise facilitation and advice during a major change in the business
Results
At the conclusion of the project all the key success factors had been achieved, and the client was highly satisfied with the project deliverables and the value added by Schroeder & Schroeder Inc. Our actions resulted in:
- Successful implementation of recommended changes
- A more cost effective and profitable company that was well-prepared and in a good competitive position for the impending deregulation