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Accelerating
Strengthening
The Organization (
Case 1 / Case 2 / Case
3 / Case 4 /
Case
5 /Case 6 /Case 7)
Case
1
Client:
Financial Services Organization
Topic: Strategy Implementation Situation
Our client was:
- A
large and successful company in the financial services sector
- In
a unique situation whereby the company, under new leadership,
had pursued a direction that had not yielded anticipated results
- Aiming
to make an Initial Public Offering (IPO) and thus was in need
of a plan to make them as attractive as possible to potential
investors
- Aspiring
to expand their services and products into other areas of the financial services
sector
Challenges
The challenges facing us were in:
-
Addressing the uncertainty on how to implement a new strategic
direction
- Dealing
with an impending IPO that made it necessary to appear to be in
the process of improving results
- Addressing
the need to expand market channels and deal with potential multi-channel
conflicts by having less of a reliance on brokers
- Deciding
on major operational changes, for example, the client had historically maintained
a legacy-based information system, and now required a more customer-driven orientation
Actions
The actions we took to address these challenges were:
-
Identified key strengths and opportunities to take advantage of
- Helped
the group identify their objectives and goals and in determining
the direction and focus of the changes needed for the implementation
of the strategy
- Assisted
in the development of implementation projects that addressed all forward-looking
concerns
- Brought
in good models and frameworks, and the focus and expertise that the client needed
Results
Our actions resulted in:
-
An effective strategy implementation plan
- A
successful IPO for the company
Case
2
Client:
Family-owned Manufacturing
Topic: Turnaround Situation
Our client was:
-
A small family-owned manufacturing company
- Facing
significant cash flow problems
- Experiencing
problems based on leadership and organization
- Requiring
a turnaround strategy to get the organization back on the right track
Challenges
The challenges facing us were in:
-
Successfully turning around the client's situation so as to make the best of the
current situation
- Working
within a short time frame
Actions
The actions we took to address these challenges were:
-
Diagnosed the situation and assessed where the source of problems lay
- Developed
recommendations on what could be best leveraged as a strong basis
for the turnaround
- Provided
a timely solution for the most pressing problems while developing a plan for leadership
and organizational change
Results
Our actions resulted in:
-
A successfull turn-around of the organization
- Replacement
of the CEO of the organization
- Getting
the organization successfully back on its way to success
Case
3
Client:
Air Transportation Company
Topic: Merger Situation Situation
Our client was:
-
An airline company that provided many different services to a number of markets
- In
a "hostile take-over" merger situation
Challenges
The challenges facing us were in:
-
Dealing with friction between the merging companies
- Making
the merger as profitable as possible for all involved
- Having
to adapt to the global market and the issues therein
Actions
The actions we took to address these challenges were:
-
Identified integration and change management issues for the merger
-
Worked with the client to determine how to best integrate their business and processes
with the other company
- Developed
integration approaches to smooth the merger integration and maximize strategic
and operational synergies
Results
Our actions resulted in:
-
A highly successful take-over, with the acquiring company seeing
a doubling of profits in the first year and tripling in the second
year after the merger
-
A larger number of shares bought, as well as additional financing
for the company
- Ultimately,
happier customers and service users
Case
4
Client:
Finance and Related Services
Topic: Acquisition Situation
Our client was:
-
A large company offering products and services in the financial
services sector
- In
the midst of a acquisition and merger of another company
Challenges
The challenges facing us were in:
-
Synergizing the operational strategies of both companies
- Dealing
with the integration of radically different cultures in each company
- Dealing
with the technical aspects of the proposed merger
Actions
The actions we took to address these challenges were:
-
Provided advice, coaching and assistance with the process of change
management and process integration for the merger
- Acted
as an effective "sounding board"
- Helped
to ensure all necessary tasks were completed for the merger
- Helped
to keep participating individuals focused
- Brought
together each company's way of doing business for increased customer
service and profitability
Results
Our actions resulted in:
-
A financially and operationally successful merger
- Use
of each company's skills to increase their position in their industry
- Successful
realisation of the operational and strategic synergies needed to make the merger
successful
Case
5 Client:
Utility Company
Topic: Preparing for Deregulation Situation
Our client was:
-
A utility company facing deregulation of the industry
- In
need of improved efficiency to deal with competition in the face of deregulation
Challenges
The challenges facing us were in:
-
The need for significant operational changes within the organization due to the
impending competition
- The
need to see immediate results in order to best position this organization's services
-
Dealing with significant change management issues
Actions
The actions we took to address these challenges were:
-
Conducted process mapping
- Conducted
an in-depth analysis on the processes and roles within the organization
-
Worked with client teams to make recommendations based on the
research conducted, together with the identification of steps
needed for implementation
-
Provided wise facilitation and advice during a major change in the business
Results
Our actions resulted in:
-
Successful implementation of recommended changes
- A
more cost effective and profitable company that was well-prepared and in a good
competitive position for the impending deregulation
Case
6
Client:
Large National Steel Producer
Topic: Change Management, Process And Organizational Restructuring
Situation
Our client was:
-
A large national steel producer undergoing severe market pressures
- Needing to implement operational improvements, systems
and transformations
- Undergoing large scale process and organizational
restructuring
- Needing to achieve dramatic operational and financial
improvements
Challenges
The challenges facing us were in:
-
Dealing with large scale changes in a very short time frame
- Managing change in a tough and complicated political
environment
- Managing change in a change resistant organization
- Achieving effective results with limited resources
and budgets
- Ensuring recommendations were objective and practical
Actions
The actions we took to address these challenges were:
-
Worked with senior company management to identify areas requiring
change
- Conducted a qualitative and quantitative analysis
of operational and organizational changes needed
- Designed and facilitated organization and staffing
transformation
- Developed and supported business transformation
implementation projects
- Provided for risk management and ongoing mentoring
- Developed training strategy and provided plan design
and roll out support
- Designed communications plan and provided roll out
support
Results
Our actions resulted in:
-
Significant organizational transformation and change
- A successful implementation within aggressive timelines
- Significant downstream cost savings to the organization
- Increased capacity to deal with operational and
market pressures
Case
7
Client:
TV, Radio and Newspaper Communications Organization
Topic: Turnaround and Strategic Planning
Situation
Our client was:
-
A communications organization undergoing severe financial pressures
- Needing to develop and implement a turnaround program
- Looking at developing a long term survival strategy
- Needing to refocus operations and strategic direction
Challenges
The challenges facing us were in:
-
Responding quickly to address short term cash flow issues
- Developing a viable long term strategic direction
while staying true to the values of the organization
- Developing an effective and practical operational
plan in the face of limited financial resources
Actions
The actions we took to address these
challenges were:
- Assess sources and uses of funds and develop short
term cash management and debt repayment plan
- Conducted a qualitative and quantitative analysis
of strategic and operational parameters
- Worked with the Board and senior management in developing
a strategic plan
- Developed strategic and operational transformation
projects
- Developed implementation plans with budgets and
timelines
- Facilitated communications to staff on the new strategic
direction and related operational plan
Results
Our actions resulted in:
-
A successful financial turnaround
-
A long term strategy for the survival of the organization
-
Buy-in of staff and Board on the future strategic and operational
direction of the organization
-
Organizational transformation and change
-
An implementation plan that was practical and feasible within
the resource constraints of the organization
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