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Maintaining
Program
Development and Evaluation (
Case 1 / Case 2 / Case
3 )
Case
1
Client:
National Biotechnology Human Resources Organization
Topic: Strategic Human Resources Planning
Situation
Our client was:
-
A National organization concerned with the supply and development
of human resources in the biotechnology industry
- Requiring strategic analysis of the current and
projected future human resources situation in the biotechnology
sector on a national basis
- Looking for recommendations on how to address the
industry sector's needs
Challenges
The challenges facing us were in:
-
Developing a model that would allow for a rigorous analysis of the
supply and development of human resources in an industry covering
a very wide span of activities and needed skill sets
- Dealing with the complexities of multi-stakeholder
requirements
- Developing concrete strategic and operational recommendations
from a wide range of needs and possible solutions
Actions
The actions we took to address these challenges were:
-
Worked with industry leaders in defining requirements
- Prepared national survey for information and data
collection
- Worked with industry and government representatives
in assessing strategic implications of results
- Prepared strategic recommendations for national
interventions
Results
Our actions resulted in:
-
Identification of industry sector human resource needs
- Identification of a strategic human resource issues
for the industry sector
- A national course of action for addressing current
and projected future human resources needs in the sector
Case
2
Client:
Provincial Government Ministry
Topic: Program Evaluation
Situation
Our client was:
-
A provincial government Ministry
- Needing to conduct a program evaluation on one of
its key service delivery programs
- Needing to ensure that this program was meeting
its mandate in a cost effective manner
Challenges
The challenges facing us were in:
-
Dealing with a program that was in a state of flux
- Dealing with inter- and intra-governmental political
issues
- Ensuring recommendations were objective and practical
Actions
The actions we took to address these challenges were:
-
Conducted a full program evaluation to find all strengths and weaknesses
- Conducted a review of all relevant documentation
and an evaluation
- Prepared an evaluation of the program, taking into
account information received through interviews and focus groups
-
Assessed the program in terms of its fit with the core business
of the Ministry, its efficiency, its effectiveness, and its affordability
& sustainability
Results
Our actions resulted in:
-
The identification of areas requiring improvements, including priorities
- Improved inter- and intra-government operational
relationships
- Increased capacity to quickly deliver ongoing and
new core businesses
- Increased capacity to respond to the diverse and
changing needs of Provincial residents and businesses
Case
3
Client:
Municipal Government
Topic: Evaluation and Operational Review
Situation
Our client was:
-
A municipal government
- Facing increasing workloads and service requirements
- Aiming to enhance business operational practices
Challenges
The challenges facing us were in:
-
Dealing with an environment of distrust between Council and staff
- Dealing with political and personal issues
- Ensuring recommendations were both effective and
practical within the given circumstances
Actions
The actions we took to address these challenges were:
-
Conducted a full review of operations to find any possible weaknesses
- Assessed the needs of the organization through an
analysis of the human resource, management, technology, and financial
areas of the organization
- Identified the key areas requiring operational improvements
- Developed implementation projects and priorities
along with projected resource requirements
Results
Our actions resulted in:
-
The development of an operational improvement plan for the client
- Changes in staffing and staff assignments
- Implementation of new human resource programs and
practices
- Improved ability to handle service requirements
with best practices management
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