Your Objectives
Redesign your processes to:

• Eliminate unproductive activities within your organization
• Substantially improve performance on key processes impacting customers
• Be competitive in the globalized marketplace
• Deliver more value to your customers, employees and shareholders

How We Can Help

• Help you identify areas for change
  • Conduct an in-depth examination of all processes
  • Determine which areas are in need of change or improvement
  • Focus the program by identifying the underlying issues that make reengineering necessary
  • Develop plans and recommendations on how to address those issues
    
    
• Help you determine and implement the best process reengineering plan for your organization
  • Define the business direction of your organization
  • Determine where processes are not effectively aligned with the desired business direction
  • Develop plans on how to improve the problematic processes
  • Provide guidance in the process redesign
    
    
• Help you benchmark your processes
  • Research competitors and identify appropriate benchmarks and "best practises"
  • Measure your organization according to benchmarks
  • Make recommendations for process reengineering based on benchmark measures
    
    
• Help you successfully implement changes using change management processes
  • Identify areas of concern or possible resistance for all affected segments of the organization
  • Document the resources and activities needed for implementation
  • Ensure that effective communication has been used to make the change as seamless as possible
  • Implement project planning and management initiatives
  • Compile and assess feedback from employees and customers regarding the new processes

Benefit
You benefit by:

• Having a structured approach to making your process reengineering a success
• Increasing profitability and enhanced outcomes
• Having an unbiased, objective outside viewpoint
• Achieving dramatic improvements in productivity and quality
• Accelerating information flows and more effective processes
• Improving quality by reducing fragmentation of work and establishing clear ownership of processes

Our Experience
Our experience includes:

• Business process reengineering on various organizations, for example: total organization process reengineering for a gas pipeline utility; major involvement in business process reengineering of a provincial electrical utility in western Canada.

Contact us to find out more about our services in this area.