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Launching
Leadership
and Organizational Issues
( Case 1 / Case 2 / Case
3 / Case 4 )
Case
1
Client: Industry Association
Topic: Organizational Restructuring Situation
Our client was:
-
An industry association
- In
a situation where government was going to provide funding to stimulate the particular
industry area
- In
need of an organizational strategy and restructuring to qualify for the funding
Challenges
The challenges facing us were in:
- Forming
an organization representative of the industry to acquire the
necessary funding
- Consolidating
all of the groups under a single organization that would be self-sustaining
and not in need of government funding after a three year period
- Addressing
the many factions within the group, all equally strong-willed
and all possessing a certain amount of paranoia towards other
groups
- Dealing
with the presence of differing interests — resulting in difficulties
in articulating/identifying what the groups required and desired
- A
requirement that the work be completed within a tight time frame
Actions
The actions we took to address the challenges were:
- Conducted
strategic and operational planning for the groups to help them develop their organization
- Assisted
the organization in identifying potential opportunities for funding in order to
eventually become self-sustaining
-
Assisted in the consolidation of groups by bringing forth the underlying vision
of the organization, while understanding each group's issues
- Provided
an objective approach as an unbiased third party
Results
Our actions resulted in:
- Different
groups putting aside their distrust to effectively communicate
their needs and concerns with one another
- The
successful incorporation of the ideology and vision of the group
to achieve the client's objectives
- A
business plan that effectively and positively conveyed the interests
of all involved and established an investment vehicle
- A
business plan that enabled the client to set up the necessary
board and to hire the appropriate staff
- The
development of a future visioning document that is an action guideline
for the years to come
- Successful
receipt of the government funding for the project
- A
25% increase in membership
Case
2
Client:
Resources Industry
Topic: Better Fitting Organizational Structures Situation
Our client was:
-
A resources company operating internationally, with a significant world-wide market
share
-
A company that had experienced rapid growth and now wanted to reorganise their
executive structures to reflect the global changes that had occurred
Challenges
The challenges facing us were in:
-
Addessing the rapid growth that had increased the challenge of
managing the world-wide operations
-
Creating an executive body that was truly a world-wide corporate
team capable of running the global organization
Actions
The actions we took to address these challenges were:
- Identified
executive and organizational needs
- Identified
what roles and operations would fall under the "global" Executive team
and which would fall under local country management
- Developed
and defined additional roles based on the needs of the organization
- Identified
the skill sets needed in each of the roles
Results
Our actions resulted in:
-
A new executive structure that was successfully implemented to better suit the
needs of a global marketplace on a world-wide scale
- Improved
management processes to address the unique needs of this business
Case
3
Client:
Federal Government Department
Topic: Organizational Transformation Situation
Our client was:
-
A Federal government department
- Undergoing
an organizational transformation based on a new mandate
Challenges
The challenges facing us were in:
-
Helping the client to decide on how to implement their new mandate
- Conducting
a large scale transformation
- Dealing
with other complex emotional factors that complicated the situation,
made even more difficult by internal struggles between central
and regional offices
- Overcoming
significant resistance to change for the group involved
- Dealing
with different groups with varying interests, thinking on different
levels, and the inherent political aspect to the undertaking
- Diffusing
tense situations and directing the team towards their goal
- Achieving
the social transformation that was a large part of this project
Actions
The actions we took to address the challenges were:
- Held
discussions with all regional representatives and conducted focus groups to assess
each region's needs, capabilities, concerns, and visions for the organization
as a whole
- Surveyed
the existing processes and structures for communication and operations across
the country, region by region
- Clarified
the organizational mandate, identifying the underlying issues, barriers and problem
areas
- Diagnosed
where the organization was is not aligned with their mandate
- Identified
what needed to be done in order to get the organization on track with its mandate
and ambitiously pursuing its goal
Results
Our actions resulted in:
-
Much more insight and information into this organization —
that will be useful for years to come
-
A successful transformation within the context of the political
aspects of the situation and the complex issues surrounding the
project
- Sound
beginnings towards needed partnerships
- Clarified
roles and responsibility within the organization
Case
4
Client:
Transportation Company
Topic: Integrating Acquired Companies Situation
Our client was:
- A
transportation company
- Experiencing
difficulty integrating all of the smaller companies that they had acquired over
the years
Challenges
The challenges facing us were in:
- Growth
issues surrounding the acquisition
- The
need for organizational effectiveness within the company
- USA/Canada
issues and complexities
- The
presence of different processes, levels of authority, and management, coupled
with a lack of understanding of the processes of the central acquiring company
Actions
The actions we took to address these challenges were:
-
Identified the key areas in which all processes needed to be consistent
and aligned with the entire organization
- Assisted
in the development of enterprise-wide knowledge about the way
in which processes should be running
- Clarified
the roles and responsibilities within the organization —
in each department and in the management structure
Results
Our actions resulted in:
-
Increased control over the entire organization and its acquired
parts
- More
consistent and cost-effective processes
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